Key Account Manager

Location: Cyprus, Limassol.

We take pride in fostering continuous learning, integrity, openness, and effective communication. At Uspio, we understand that every career path is unique, and we create an environment that supports personal growth, aspirations, and a sense of purpose.

Project: HeySMS is a Communications Platform as a Service (CPaaS) that focuses on facilitating A2P (application-to-person) SMS messaging for businesses. It enables businesses to send SMS messages in bulk to more than 180 countries, with a focus on enhancing customer communication. https://heysms.com/

Responsibilities:

Client Relationship Management

• Build and maintain strong, long-term relationships with key clients in the telecom sector to foster loyalty and drive sustained business growth.

• Act as the primary point of contact for assigned accounts, ensuring prompt and effective communication, support, and resolution of client needs.

Cross-Functional Coordination

• Collaborate with internal teams (support, product, and technical departments) to ensure seamless service delivery and alignment with client expectations.

• Data-Driven Insights & Reporting

• Analyze customer usage data, service trends, and telecom market dynamics to offer strategic, data-backed recommendations.

• Deliver regular business reviews, analytical reports, and tailored presentations to clients to showcase value and uncover new opportunities.

Department & Process Management

• Organize and optimize account management workflows to enhance operational efficiency and alignment with strategic goals.

• Develop and implement standard procedures and best practices for account handling, issue resolution, and client communications.

• Monitor team performance using key performance indicators (KPIs), and implement continuous improvement initiatives.

Customer Experience & Automation

• Track and improve customer satisfaction metrics, including Net Promoter Score (NPS).

• Leverage CRM systems and automation tools to enhance productivity, customer engagement, and service consistency.

Partnership Development

• Build and manage relationships with telecom operators, service providers, and technology vendors.

• Negotiate agreements that ensure favorable terms, service quality, and business alignment.

• Continuously assess and improve partner performance, onboarding new partners to enhance service offerings and market reach.

• Collaborate with partners to co-develop telecom-focused solutions that meet evolving client needs.

Requirements:

• Proven track record in Key Account Management, Business Development, or a similar client-facing role within telecom or a related industry.

• Strong relationship-building, negotiation, and strategic thinking skills.

• Ability to proactively manage client needs and solve complex challenges.

• Exceptional communication and presentation skills in both Russian and English.

• Experience in structuring and optimizing account management processes for scale and efficiency.

• Familiarity with performance monitoring tools and KPI-based evaluation methods.

• Experience in telecom partnerships, including negotiation, contract management, and performance oversight.

• Proficiency in CRM platforms and Atlassian tools (Jira, Confluence, etc.).

• Working conditions:

• Official employment and support for a work visa

• Opportunities for professional growth

• Friendly work environment

• Flexible start to the workday