Service Delivery Specialist

We are looking for a Service Delivery Specialist who will be responsible for coordinating service connection and activation processes for clients worldwide 🌍
This role sits at the intersection of customer service, operational control, and technical communication.

The key objective is to ensure that every customer order goes through the full service delivery lifecycle without delays and with a high level of quality.

Key responsibilities

• End-to-end ownership of customer orders — from contract signing to successful service launch (end-to-end delivery)
• Coordinating requests from sales managers, including clarification of technical parameters, timelines, site availability, and delivery options
• Collaborating with internal teams (NOC, Data, Engineering, Finance, Sales) and external vendors (telecom operators, data centers, technical contractors)
• Planning timelines, tracking statuses, and resolving blockers for each order
• Validating order data accuracy and aligning technical parameters with customers and engineers
• Monitoring vendor timelines and SLA compliance (Vendor Orders)
• Organizing testing, service activation, and handover to operations
• Maintaining up-to-date information in CRM systems (Customer Orders, Vendor Orders, Tickets)
• Communicating with customers regarding statuses, timelines, testing, and activation
• Preparing final reports and handover documentation for Service Assurance / Support
• Analyzing Service Delivery processes and proposing improvements

Requirements

• Experience in Service Delivery / Customer Operations / Technical Account Management is preferred but not mandatory
• Ability to coordinate multiple orders and customer requests simultaneously, meeting deadlines and priorities
• Excellent communication skills and strong written proficiency
• High attention to detail, accountability, and independent decision-making
• Willingness to work with international customers and vendors across different time zones
• Fluent English — confident spoken and written communication
▫️ For LatAm locations, Spanish or Portuguese is a strong plus
• Proficiency with Google Workspace, Excel, CRM systems, and corporate tracking tools
• Knowledge of ITIL-based service management approaches
• Experience with Jira, HubSpot, Monday, or similar systems
• Basic understanding of networking technologies (IP/MPLS, VPN, cross-connect)
• Experience working with Tier-1 / Tier-2 telecom providers or data centers

What we offer

• A role in an international company with global clients and partners
• Professional growth in telecom and IT infrastructure
• A collaborative, low-bureaucracy work environment
• Flexible work format: office / hybrid / remote
• Access to internal training and participation in global projects