Location: Berlin

The Proposition Teams are responsible for building remarkable experiences that speak to the unique customer needs when shopping for a specific Zalando assortment, such as Sports, Beauty, Kids, Recommerce, and Designer. Each of these propositions requires deep customer understanding and encourages solutions that truly match customer needs and enhance the credibility of the categories. 

As a Senior Designer, you will be instrumental in improving the customer experience within and across multiple propositions. You will collaborate closely with a diverse group of key stakeholders, including Product Managers, Engineers, Product Analysts, Commercial teams, and fellow Designers, driving the solution design phase in our projects. This role offers the opportunity to design and deliver cross-cutting customer experiences.

INCLUSIVE BY DESIGN

At Zalando, our vision is to be the leading pan-European ecosystem for fashion and lifestyle e-commerce - one that is inclusive by design. We only assess candidates based on qualifications, merit, and business needs. We welcome applications from people of all gender identities, sexual orientations, personal expressions, racial identities, ethnicities, religious beliefs, and disability statuses. We only want to know why you’re great for this role, so please avoid including your picture, age, and marital status in your CV as well.

We want to provide you with a great candidate experience. Please feel free to inform us of any accommodations you may need, so we can best support and assist you throughout the hiring process.

do.BETTER - our diversity & inclusion strategy: https://jobs.zalando.com/en/our-culture/diversity-and-inclusion

WHAT WE’D LOVE YOU TO DO (AND LOVE DOING)

• Drive the improvement of multiple propositions’ experiences through customer-centred design and data-backed decisions.

• Design and deliver innovative customer experiences that contribute to multi-proposition adoption.

• Apply research practices to understand customer needs and assess design solutions.

• Maintain a collaborative design approach across disciplines, working seamlessly with Engineering, Product Management, and further stakeholders.

• Effectively manage your own work and influence senior stakeholders, acting as a clear communicator for design direction.

• Contribute to inclusive design principles, considering diverse needs, especially for Sports, Kids and Beauty customers.

WE’D LOVE TO MEET YOU IF

• Craft excellence: You excel at visual craft and bring strong UX skills. You are experienced with mature design systems and accessibility. You have a good understanding of UX copywriting best practices. You tackle ambiguous problems through seamless end-to-end customer journeys.

• Data & insight driven solution design: You have experience leading user research and integrating business as well as other perspectives into your work. You experiment to create solutions that work holistically and drive impact.

• Cross-discipline collaboration: You foster collaboration across levels and functions, navigating stakeholder concerns in a considerate way. You proactively grow your network and connect dots across the organization.

• High-impact communication: You have strong verbal and written communication skills. You are confident presenting to large audiences and facilitating workshops. Your design rationales are sharp and persuasive.

• AI-backed customer experience design: You are energized by partnering with data science teams, negotiating technical feasibility, and leveraging emerging technologies.

OUR OFFER

Zalando provides a range of benefits, here’s an overview of what you can expect. Ask your Talent Acquisition Partner to learn more about what we offer.

• 27 days of holiday a year to start for full-time employees (+1 day for every calendar year up to 30 days)

• 2 paid volunteering days a year

• Employee shares program

• 40% off fashion and beauty products sold and shipped by Zalando, 30% off Lounge by Zalando, discounts from external partners

• Relocation assistance available (subject to prior agreement)

• Family services, including counseling and support

• Health and wellbeing options (including Wellhub, formerly Gympass)

• Mental health support and coaching available

• Drive your development through our training platform and biannual peer-to-peer review