Operations Manager (Liquidity providers)

We’re remote-first, celebrating diversity across 30 countries. At Mercuryo, you’ll be empowered to take ownership of your work, spark creativity, and shape how we move forward together.

Your Role:

• Ensure smooth operation of the related IT systems and business processes.

• Oversee daily metrics and adjust admin settings accordingly.

• Assist the team and partners on handling special cases, take a lead in investigation of the root cause.

• Oversee production support teams, user technical support, production job schedules.

• Handle tech related issues on liquidity providers’ integrations, including consulting of tech teams.

• Lead the improvements of the business processes related to liquidity providers.

• Monitor and keep the related product metrics within the set targets and boundaries, including the metrics for costs, profit, extra development budget etc.

• Manage relationships with third-party vendors for support and project management.

• Keeping the related product documentation full and up-to-date.

• Understand and track applicable regulatory and reporting requirements.

• Manage periodic audits (based on policies and procedures) to ensure compliance with regulatory, enterprise security requirements.

• Assist in preparing the IT organization’s disaster recovery and business continuity plans, policies, and procedures.

• Perform any other duties as required or assigned.
  

What We’re Looking For:

• Bachelor’s degree or equivalent in Information Technology, or related field.

• 2+ years’ experience working in Operations management, Project management or related role in an enterprise environment.

• Knowledge of functioning of top cryptocurrencies blockchain networks, liquidity providers, custody providers.

• Familiarity of accounting of payment transactions.

• Experience working with vendor contracts and licensing.

• External customer-facing production support experience.

• Detail-oriented, with superior verbal and written communication skills.

• Strong critical thinker with problem solving attitude.

• Excellent organizational skills with the ability to juggle multiple tasks at once.

• Proactive mindset.

• Strong analytical skills.

• Skilled in Microsoft Excel.

• Knowledge of crypto-related legislation in top geo regions will be an advantage.

• Confident spoken and written English.

What We Offer:

• Competitive market rate salary and performance-based incentives.

• 22 days annual leave with an additional 6 company days, plus bank holidays.

• Comprehensive health insurance plans.

• Extensive benefits program.

• Flexible work schedule and remote work options.

• Modern offices and co-working spaces across 6 countries.

• Working equipment.

• Professional development and training opportunities.

• Opportunity to shape the initiatives you’re working on.

• Diverse and friendly team.

• We are open-minded to new ideas.