Junior IT Support Technician

Cyprus, Ypsonas

As a Junior IT Support Technician, you will be part of our fast-growing IT department. You will work closely with other teams while also serving as the primary point of contact for support requests and error reports from employees.

Responsibilities

• Set up new user accounts and machines

• Install and maintain hardware/software components on user PCs

• Keep operating systems and software updated and patched to maintain user-level security

• Replace defective hardware or systems when needed

• Act as the first point of contact for error reporting and end-user support

• Assist users in operating software and computer equipment

• Maintain an up-to-date inventory of software and hardware

• Collaborate with the network team to manage Telephony systems

• Maintain IoT devices (e.g., video conferencing systems, printers, etc.)

• Work with other teams to troubleshoot and resolve system/network issues

• Record and update IT support tickets in the Jira Ticketing System

• Manage the company’s physical access control system

• Update and review technical documentation

• Carry out other tasks as assigned occasionally

Requirements

• University degree in Computer Science or a related IT field

• Excellent English language skills

• At least one year of experience in a similar role

• Familiarity with Microsoft Windows operating systems (MacOS knowledge is a plus)

• Basic understanding of computer hardware

• Knowledge of Windows Active Directory

• Good knowledge of Office365 and Google Workspace applications

Our benefits

• Medical insurance;

• Provident fund;

• In-house gym with a personal trainer;

• Free daily lunch catering, snacks, and beverages;

• Company discount card for various products & services;

• 21 days of annual leave and 10 days of sick leave annually;

• Shuttle bus service from Limassol;

• Birthday certificate program.