Integration Support Specialist

Responsibilities:

• Support and troubleshoot API integrations, payment gateways, and third-party services

• Analyse logs, trace API requests, diagnose issues, and provide solutions

• Handle client and partner requests at the L2 level, escalating complex cases to L3

• Collaborate with developers, DevOps, and business teams to resolve technical challenges

• Monitor integration performance, identify and address bottlenecks

• Assist in testing and implementing new integrations

• Maintain technical documentation, guidelines, and knowledge base articles

We expect you to have:

• 1+ year of experience in technical support (L2/L3)

• Solid understanding of REST APIs, HTTP protocols, JSON, and XML

• Experience working with logs (ELK, Kibana, Grafana, or similar tools)

• Basic SQL skills (writing queries, retrieving data from databases)

• Experience with payment systems (Stripe, PayPal, Adyen, Visa/Mastercard APIs, etc.) is a plus

• Understanding of OAuth, Webhooks, and API authentication principles

• English at B1+ level, Russian at B2+ level

• Analytical mindset, attention to detail, and strong teamwork skills

We offer:

• Opportunities for remote work

• Flexible schedule

• Private medical coverage

• 100% paid vacation, sick leave, and 3 additional sick days per year

• Exciting in-person corporate events and online activities

• Company-funded professional training and courses

• Internal bonus system

• Experience working on international projects

• A supportive network of professional colleagues willing to share their expertise (mentorship system in place)

• The opportunity to be part of a leading company shaping the future of the iGaming industry