Head of Partnerships

Limassol, Cyprus

Join one of the top fintech companies and take ownership of our global payment partner infrastructure!

Your Mission

• Lead and coordinate the work of two operational teams within the partnerships function, ensuring clear ownership, accountability, execution quality, and continuous process improvement

• Drive the onboarding of PSP companies onto processing channels brought in by the business development team - from first contact through to live transactions

• Build, maintain, and scale integrations with new and existing partners, ensuring smooth technical and commercial setup processes

• Own and oversee a portfolio of merchant accounts across multiple partner channels - monitor performance, identify risks, and drive resolution

• Maintain and continuously improve the partner risk register, proactively managing compliance, IPS, acquirer, and operational risks

• Oversee merchant account infrastructure, including volume limits, transactional activity, statuses, and operational history

• Review, negotiate, and optimize commercial terms including processing rates, settlements, rolling reserves, and deposits

• Manage incoming partner-related requests across compliance, IPS, operational, and acquirer matters - ensuring timely coordination and resolution

• Resolve settlement delays, operational escalations, and debt-related issues directly with partners

• Identify opportunities to scale partner capacity, improve operational efficiency, and optimize existing payment solutions

• Collaborate closely with Business Development, Routing, Compliance, Finance, and Operations teams to support sustainable partner growth and operational stability

• Contribute to the development and standardization of internal partnership processes, reporting, and operational controls

What Makes You a Great Fit

• Previous leadership experience within partnerships, account management, operations, or payment infrastructure teams

• Proven ability to lead and coordinate multiple teams in a fast-paced fintech, acquiring, or payment infrastructure environment

• At least 4+ years of experience in account management, partner success, onboarding, or partnership operations within a PSP, acquirer, payment gateway, or payment infrastructure company

• Strong understanding of payment processing, including approval rates, acquiring flows, settlements, risk management, and compliance frameworks

• Hands-on experience managing merchant accounts and PSP relationships with a deep understanding of how the payments ecosystem operates

• Strong operational mindset with the ability to manage multiple priorities, resolve escalations, and improve complex workflows

• Comfortable working with operational dashboards and data; confident Excel skills are required, experience with BI or operational analytics tools is a plus

• Ownership-driven approach - able to proactively identify issues, make decisions, and drive solutions independently

• Strong communication and stakeholder management skills, with the ability to work effectively across technical, operational, commercial, and external partner teams

• Fluent Russian and strong English communication skills

Why You'll Love It Here

• Meaningful Impact: a chance to make a real impact by contributing directly to the growth of a leading fintech company in the payments space!

• Career Development: we’re young, very ambitious, and serious about growth. If you’re driven and want to move fast, we’ll give you the space, support, and real ownership to grow with us.

• A Passionate Team: work side-by-side with talented, driven people who genuinely care about what they do.

• Competitive Compensation: matched to your skills, expertise, and impact, with transparent annual performance reviews.

• Hybrid Work: work from our modern, comfortable office while enjoying the flexibility of a hybrid schedule.

• Paid Time Off: 21 days of vacation per year, bank holidays, and sick leave.

• Learning & Development to Help You Work Smarter: conferences, courses, and professional growth, plus a budget for AI tools.

• Well-Being Allowance: to spend on hobbies and whatever helps you stay energized and at your best.

• Unique FYST Perks: an “Adopt a Pet” day and a Birthday off.