Head of Account Management

We are an international team of young and ambitious professionals united by a passion for innovations and belief in the decentralized world. Now, we are looking for a Head of Account Management who will strengthen our team and contribute to the success of our products and the bright future of Web3.
We’re looking for a Head of  Account Management to join our team. Focus on the iGaming industry.

Who are we looking for: 

• Fluent English & Russian

• 3+ years of experience in B2B account management (experience in iGaming or Payments at Head/Senior Manager level is a must, experience in sales is a strong advantage)

• Proven successful leadership experience, managing a team of at least 2 people

• Deep understanding of the B2B model and client lifecycle

• Experience working with PSPs and platform providers

• Strong industry network in the iGaming vertical

• Previous participation in international conferences (e.g. SiGMA, iGB, ICE, etc.)

• Ability to work cross-functionally with legal, finance, compliance, and operations teams

• Strong leadership and people management skills

• Analytical mindset and data-driven decision-making approach

• High level of autonomy, responsibility, and organizational skills

• Strong negotiation and relationship-building abilities

• Process-oriented, yet flexible and result-driven, with the ability to build from scratch

The key responsibilities for this role include:

• Building and improving business processes within the account management team, as well as aligning operations with other departments

• Creating a clear team structure, defining roles and responsibilities, and developing internal workflows and documentation

• Setting department goals and KPIs together with the CEO, and ensuring alignment with the company’s strategic vision

• Leading client communication — maintaining long-term relationships, ensuring client satisfaction, handling upsale/cross-sale initiatives

• Analyzing client performance and traffic volumes, identifying opportunities to grow client accounts, and resolving underperformance issues

• Monitoring key metrics and implementing data-driven improvements to boost account activity and revenue

• Reporting regularly to the executive team on department performance, team progress, and strategic initiatives

• Hiring, training, and mentoring the sales/account team as the company scales

• Representing the company at industry events and conferences.